Terms and Conditions

When you place an order with us we’ll send you a confirmation email straight away, so please check that emails from admin@horseshepherd.org.au won’t get trapped in your spam filter! Once your order has been processed and shipped we will send you a tax invoice and shipping notification.

Orders are sent via Australia Post and we always try our very best to dispatch your order within 3 business days.

Shipping Costs
The delivery costs for all Australian orders is $10.

All pricing is in Australian Dollars (AUD) and includes 10% GST. HSES reserves the right to change pricing at our discretion and without notice.

We are tax-deductible!
Did you know? HSES is a registered DGR (Charity). This means that any donation over $2 is now tax deductible.

Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase the first thing to do is email us straight away so that we can resolve any problems.

In the event that you the item you ordered doesn’t meet your expectations and you wish to exchange it for an alternate size or item, we ask that you include a postage paid envelope when returning your item.

While we are always happy to replace damaged or defective goods please note that (like most places) we don’t exchange goods because you’ve changed you mind. If there are any problems we will always try to replace the goods with equivalent items, however from time to time stock issues may prohibit this, if this is the case we will provide a refund of your purchase price or alternative item instead.

This refund policy does not apply to goods which have been worn, used or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped, kicked, eaten by a much loved pet etc – basically all products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. HSES will not be responsible for parcels lost or damaged in transit if you choose not to insure.

You must comply with all proprietary and copyright notices on this Site. This Website is owned by Horse Shepherd Equine Sanctuary and subject to copyright, the information on this site is protected under Australian copyright laws. Subject to provisions of the Copyright Act 1968 (Australia). All images displayed on this site are subject to copyright and must not be copied or used without our permission. Any breach of copyright will result in appropriate action being taken where necessary.